Refund policy
60-Day Money-Back Guarantee (U.S.)
You have 60 days from the date your order is delivered to request a refund or return.
Unopened Returns
To be eligible for a return, the item must be unused and unopened, in the same condition you received it, in its original packaging, and accompanied by proof of purchase (order number, receipt, or confirmation email).
Important: For hygiene and safety reasons, we do not accept returns of opened personal care or supplement products. See Non-Returnable Items below.
Opened or Used Orders (14-Day Proof Required)
If you used the product and did not notice a difference, you can still request a refund. To qualify, use the product consistently for at least 14 days as directed on the label, then email aurkinabrand@gmail.com within 60 days of delivery.
Your email needs to include your order number, a before photo taken at the start, an after photo taken on Day 14 or later, and proof of consistent use (a dated daily log screenshot, or a dated photo or video showing the bottle).
If approved, we refund your original payment method. Opened items do not need to be mailed back and cannot be returned.
How to Start a Return
Email aurkinabrand@gmail.com with your order number, the item or items you want to return, and the reason for the return (optional, but helpful).
If your return is approved, we will reply with return instructions, a return label where applicable, and the address to send your item to. Returns sent without an approved request will not be accepted.
Return Shipping Costs
Changed your mind: You are responsible for return shipping.
Defective, damaged, or wrong item: We cover return shipping and send a replacement at no cost.
If we provide a return label for a change-of-mind return, the cost of the label may be deducted from your refund.
Damages, Defects, and Wrong Items
Please inspect your order on delivery. If your item is defective, damaged, or incorrect, email aurkinabrand@gmail.com within 48 hours of delivery with your order number and photos of the item and packaging.
We will review the issue and make it right with a replacement, a refund, or both.
Non-Returnable Items
We do not accept returns for opened supplements or personal care items (including softgels), perishable goods, custom or personalized items, hazardous materials, flammable liquids or gases, gift cards, or final sale and clearance items unless required by local law.
Not sure whether your item qualifies? Email aurkinabrand@gmail.com before sending anything back.
Exchanges
We do not offer direct exchanges. The fastest way to get the item you want is to request a return, if eligible, then place a new order for the replacement item.
European Union: 14-Day Right of Withdrawal
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. Returned items must be unused, unopened, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will email you with the approval status.
If approved, refunds are issued to your original payment method and processed within 10 business days of approval. Your bank or card provider may take additional time to post the refund.
If more than 15 business days have passed since we approved your refund, email aurkinabrand@gmail.com.
Contact
Email: aurkinabrand@gmail.com